FAQs

Return & Exchange Policy

Not totally in love with your purchase? No worries…Our return policy makes it easy to return your item(s) and allows you to continue shopping for more amazing pieces. On And Off The Runway offers returns for store credit ONLY. Once and order has been there are no cancellations or refunds. Please contact On And Off The Runway within three days of receiving your purchase to receive a store credit. You will receive a coupon code, which would be your first name as the code to use toward a future purchase, pending the items are returned in the same condition sent. The item is considered a final sale on the fourth day following your purchase date. All SALE ITEMS ARE CONSIDERED FINAL SALE. PLEASE CONSIDER THIS BEFORE YOUR PURCHASE! A store credit for returned merchandise is not inclusive of shipping charges. Sale or Discounted Items, Sale Promotion Items, Swimwear And Accessories are Final Sale. All items must be returned in the same condition as when purchased. NO EXCEPTIONS! Return Address: On & Off the Runway 25272 Evergreen Rd. Southfield, MI 48220



How Do I Return?

Please make sure all the original tags are attached. Please be sure that all items are returned in the same condition received.



How Long Do I Have to Return My Purchase?

Just in case you change your mind, you have up to 3 business days from the delivery date to return qualified unused, undamaged and unaltered merchandise for exchange only. Customers have 90 days to use store credit.



Can I Exchange an Item?

Your store credit will be in the form of a coupon. Once your return has been received, you will receive an email with coupon details. Pending returned items have been received in the same condition they were sent. The coupon will be activated immediately.



Do I Have To Pay For My Return?

Yes, customers are responsible for shipping fees on all returns. Please also keep in mind when your coupon is being issued we are unable to credit the original shipping fees.



How Long Will It Take to Receive My Store Credit?

Processing returns can take up to 5 business days after we receive your package. Once the return is approved we will send an email notifying you that we have activated your coupon.